I did not receive a sign-in code.
Check the email address, spam folder, and network connection. Then request a new code in the app. Old codes stop working when a new one is requested.
Contact
Tell us what happened. We answer by email, and if you have a Genau account the reply is waiting on the Support screen in the app too.
Can I use two phones?
Genau keeps one phone session active at a time so review progress does not split across devices. Signing in on a new phone can sign the old one out.
How do I delete my account?
Open Account in the app and choose Delete account. If you no longer have the app, use the web deletion page.
Why are there no more cards today?
That is the schedule working. Reviewing a word too early teaches very little, so Genau waits until the next useful review.